Tech help that’s patient, local, and senior‑friendly.

Supporting seniors across Mandurah, Pinjarra, and Perth’s southern suburbs with gentle, trustworthy tech assistance.

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Patient, friendly tech help for seniors.

I started GentleTech WA to make technology feel simple, calm, and stress‑free for seniors. After helping my own family with phones, computers, Wi‑Fi, and online safety, I realised how many older Australians feel left behind by fast‑changing technology - and how much they appreciate patient, friendly support.

With years of experience in IT, device setup, troubleshooting, and teaching, I bring clear explanations, no jargon, and a gentle approach to every visit. My goal is to help seniors feel confident, independent, and safe when using their devices.

I provide in‑home tech support across Mandurah, Pinjarra, and Perth’s southern suburbs, offering help with phones, tablets, computers, Wi‑Fi, email, scams, smart home devices, and more. Every session is tailored to your pace, your needs, and your comfort.

Whether you need a quick fix, a full setup, or one‑on‑one lessons, I’m here to make technology easier - right in the comfort of your home.

Book a Home Visit to get started.

Our capabilities

We offer a wide range of services, including:

Smartphone & Tablet Help

  • Learning how to use iPhone or Android

  • Installing apps

  • Managing contacts

  • Sending messages & emails

  • Camera & photos help

Laptop & Computer Support

  • General troubleshooting

  • Software installation

  • Email setup

  • Printer setup

  • Speed & performance improvements

Wi‑Fi, NBN & Internet Setup

  • Fixing slow Wi‑Fi

  • Setting up modems & routers

  • Connecting devices to the internet

  • Improving home network coverage

Scam & Online Safety Checks

  • Checking for scams

  • Securing accounts

  • Password help

  • Privacy settings

  • Safe browsing guidance

Smart Home Setup

  • Google Home / Alexa

  • Smart plugs

  • Smart lights

  • Security cameras

  • TV streaming setup (Netflix, YouTube, etc.)

Photo & File Organisation

  • Backing up photos

  • Transferring photos between devices

  • Cloud storage setup (Google Photos, iCloud)

One‑on‑One Tech Lessons

  • Step‑by‑step training

  • Learning at your own pace

  • Written notes provided if needed

In‑Home Tech Support

  • I come to the client’s home

  • Friendly, patient, no‑rush service

  • Perfect for seniors and families

New Device, Email & Account Setup

  • Setting up a new phone, tablet, laptop, or TV

  • Transferring data from old devices

  • Creating accounts

  • Recovering lost passwords

  • Syncing across devices

Clear, simple pricing - no surprises.

I believe tech support should be easy to understand, especially for seniors. All visits include patient, friendly help in the comfort of your home.

🏡 In‑Home Tech Support

$119 for the first hour

$50 per additional 30 minutes

Perfect for:

  • Phone & tablet help

  • Computer troubleshooting

  • Wi-Fi & NBN issues

  • Printer setup

  • Smart home devices

  • Photo organisation

  • One-on-one assistance

No travel fee for Mandurah, Pinjarra and surrounding suburbs.

📦 New Device Setup

From $129

Includes:

  • New phone or tablet setup

  • Email and account configuration

  • Essential app installation

  • Device optimisation

  • Basic one-on-one training

Laptop setup, data transfers and complex migrations may incur additional charges.

👨‍🏫 One‑on‑One Tech Lessons

$119 for the first hour

$50 per additional 30 minutes

Learn at your own pace:

  • Smartphone basics

  • Email & messaging

  • Photos & cloud storage

  • Video calling

  • Online banking safety

  • AI & Copilot basics

Written notes can be provided on request.

🛡️ Scam & Online Safety Check

$149 flat rate

Includes:

  • Scam review

  • Password safety

  • Device security check

  • Email safety setup

  • Privacy settings review

  • Personalised recommendations

👥 Group Training Sessions

From $350 per hour

Perfect for:

  • Libraries

  • Community centres

  • Retirement villages

  • Seniors groups

  • Not-for-profit organisations

🚗 Travel Fees

Only applies outside the Mandurah and Pinjarra region.

  • $25 - Rockingham, Baldivis, Waikiki, Warnbro

  • $40 - Secret Harbour, Golden Bay, Singleton

  • $60 - Kwinana, Wellard, Bertram and surrounding suburbs

If you're unsure, just ask - I’ll confirm before booking.

💳 Payment Options

  • Cash

  • Card

  • Bank transfer

  • Invoice available for families

📞 Not sure what you need?

I’m here to help. Just click the “Book a Home Visit” button and I’ll guide you from there.

Kind words from our clients

We’re proud to have helped many seniors and families with patient, reliable tech support. Here’s what some of them have said.

So patient and kind. My email was fixed, my new phone was set up, and everything was explained in a way I could understand. I feel much more confident now.

Margaret T.

Halls Head

We really appreciated the home visit. Nothing was rushed, and he made sure both of us understood how to use our tablets. Wonderful service.

John & Carol R.

Pinjarra

My mum struggles with her phone and gets overwhelmed easily. Bhash was incredibly patient and gentle with her. He wrote down simple instructions and made sure she felt comfortable. We’ll definitely book again.

Susan M.

Meadow Springs

I’m not good with technology, but everything was made easy. My new laptop was set up, my photos were transferred, and I was shown how to use video calling. Excellent service and very trustworthy.

Alan K.

Rockingham

Frequently Asked Questions

Yes. All support is provided in the comfort of your home. I help with phones, tablets, computers, Wi‑Fi, email, scams, and more - right where you need it.

I provide in‑home tech support across: Mandurah, Pinjarra, and Perth’s southern suburbs. If you’re unsure whether you’re in my service area, just ask.

My pricing is simple and clear:

  • $99 for the first hour

  • $40 per additional half hour No call‑out fee for Mandurah and Pinjarra. Travel fees apply only for extended areas.

Most visits take 1 hour, depending on what you need help with. If it looks like it will take longer, I’ll let you know before continuing.

Yes. I can check your devices, secure your accounts, update passwords, and give you clear advice on staying safe online.

Absolutely. I can set up your new phone, tablet, laptop, or smart TV, transfer your data, install apps, and show you how to use it.

Yes. I provide patient, step‑by‑step lessons at your pace. Topics include:

  • iPhone & Android basics

  • Email & messaging

  • Photos & cloud storage

  • Video calling

  • Online safety

Yes. Many families book visits for their parents. I can also provide updates after the session if requested.

You can pay by:

  • Cash

  • Card

  • Bank transfer Invoices are available for families.

No. Just have your device nearby. If you have passwords written down, keep them handy - but never send them online.

That’s exactly who I’m here for. I explain everything clearly, without jargon, and at your pace.

Get in touch

Thank you! Your enquiry has been sent successfully.

Address

Mandurah WA, Australia

Phone

431244666

Email

hello@gentletechwa.com.au

ABN

55373714783

Operating Hours

Monday to Friday: 9:00am – 5:00pm
Saturday & Sunday: 9:00am – 5:00pm

I operate seven days a week, but home visits are only available on weekends.
During weekdays, I may be able to attend after‑hours home visits, depending on your location.

If you’re unsure or need a specific time, just let me know and I’ll do my best to accommodate you.